Contractor Enterprise Account Manager

Join our Childcare & Education vertical as an Enterprise Account Manager for a 12 month fixed-term contract in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You’ll help us provide the best post-sales experience possible for Xplor Education customers to get the most out of our product suite, ensuring that they are effectively onboarded, retained and actively using and loving all of our products whilst representing the culture and dedication of Xplor to your customers. Some of the other responsibilities include:

• Retain and work with your Account Executive (AE) to renew all your  customers.
• Work collaboratively with your AE and help them execute their strategy for the accounts.
• Help customers adopt and activate Xplor’s product suite
• Ensuring your customer base is receiving timely and accurate responses when engaging with other departments (e.g. Support or On-boarding)  
• Support the AE’s strategy to increase revenue in your customer base by driving awareness, adoption and training of products used by customers 
• Maintaining regular customer contact (e.g weekly meetings, monthly meetings, Quarterly Business Reviews) as agreed by yourself the AE and the customer.
• Ensuring customers are up to date on product changes and developments that have been deployed
• Advocate customer needs/issues cross-departmentally
• Operate as a liaison between management to share key customer feedback to improve overall customer experience
• Keep customer records updated and track all customer communication in the CRM
• Uncover opportunities to cross and upsell in the customer base and pass them onto your AE.

What would make me a good candidate?

• 2+ years experience in solution selling technology or SaaS product
• Can demonstrate a track record in managing sales pipelines and delivering predictable results
• Proactive, self-motivated learner with a strong drive to achieve personal goals
• Ability to work in a team where you manage your own time and priorities
• Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You’re a true team player who knows that we all have to sometimes roll up our sleeves
• You align with our four core values and you’re simply a good human