Full-Time Enterprise Customer Success Manager
Samsara is hiring a remote Full-Time Enterprise Customer Success Manager. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Samsara
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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
About the role: Our Customer Success Managers work closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
This role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product.
You should apply if:
- You want to impact the industries that run our world.
- You thrive the most when solving problems.
- You are a natural relationship builder.
- You are the architect of your own career.
- You want to be with the best.
In this role, you will:
- Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations.
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
- Orchestrate business reviews with our customers.
- Deeply understand the Samsara platform.
- Mitigate escalations and resolve customer issues.
- Champion, role model, and embed Samsara’s cultural principles.
Minimum requirements:
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
An ideal candidate also has:
- Business fluency in French is a plus.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions.
- Thrives in a fast-paced, and change-heavy environment.
Benefits Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and more.