Full-Time Entertainment Value-Add Services Product Manager

• Define the vision and roadmap for entertainment VAS.
• Build business cases for new gaming, streaming, and music offers.
• Own backlog across catalog/entitlements, activation/linking, billing/proration, and QoE features.
• Partner with Pricing/Finance on ARPU ladder, trials, and lifecycle pricing.
• Coordinate merchandising across PDPs, configurators, checkout, and account surfaces.
• Drive setup/activation flows, account linking, and device/app distribution.
• Collaborate with Call Center Ops on scripts and incentives for VAS sales and support.
• Define QoE targets and guided self-fix patterns.
• Use funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work.
• Publish product health dashboards and leverage AI for recommendations.
• Source and manage partners across gaming, streaming, and music ecosystems.
• Negotiate SLAs, privacy/data terms, co-marketing funds, and joint roadmaps.
• Collaborate with CX Factory and E-commerce on personalization.
• Align with Sales, Indirect, and MDU channels on offers and enablement.
• Integrate entertainment moments across customer journeys.
• Contribute to enterprise top-20 slate; manage dependencies and risks.

• 7+ years in product management across ISP/telecom, gaming, music, or entertainment app ecosystems.
• Proven backlog ownership and agile delivery with cross-functional teams.
• Strong commercial and analytical skills; SQL/BI experience a plus.
• Experience with catalog/entitlements, identity/SSO, billing/proration, QoE telemetry, and device/app ecosystems.
• Familiarity with AI/automation for recommendations, anomaly detection, and agent-assist.

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