Full-Time Field Operation Manager - Dallas /Longview, TX

POSITION TITLE: Field Operations Manager

REPORTS TO: Territory Operations Manager

PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Will cooperate with other Regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain reporting requirements and secure safety and welfare of Konecranes.

Detailed duties

• Responsible for all matters related to Safety.
• Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with guidelines.
• Ensure all Field Operatives meet the target for 100% POWRA completion.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
• Ensure customer satisfaction for all work.
• Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes.
• Coordinate with Planning and/or Project Management organizations for sold service work.
• Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
• Responsible for Productivity in accordance with targeted metrics.
• Responsible for the Gross Margin and Profitability of the branch operation.
• Monitor and maintain company equipment and assets in proper conditions and compliance with safety standards.

EXPERIENCE: Minimum of five (5) years experience as a manager in customer service operations; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business is preferred.

Demonstrated leadership experience, well-developed "people" skills, strong understanding of mechanical and electrical principles, good written and verbal communication skills, and good PC skills.

OTHER REQUIREMENTS:

• Good driving record.
• Willing to travel as required, including overnight trips. (10%-20% travel).

What we offer

• Benefits: Medical, Dental, Vision, 401k plan, profit sharing, identity theft, accident & travel insurance.
• Vacation: 2 weeks (pro-rated first year). 5-12 years service: 3 weeks. 13+ years service: 4 weeks.
• Sick Leave: 5 days per year (pro-rated).
• Holidays: 10 paid holidays.

This is a safety sensitive position.

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