Full-Time Field Service Controls Technician

Position SummaryResponsible for installation, testing, analysis, maintenance, repair, and training of Syntegon packaging equipment at customer sites, focusing on control platforms. Provide excellent technical customer service.

Key Responsibilities

• Provide field service repairs, training, and installations.
• Maintain proficiency in control software (e.g., Allen Bradley, various controls platforms).
• Interact with Product, Project, and Sales departments on order review, design reviews, assembly, testing, and final acceptance tests.
• Assist Assembly and Quality Control personnel during machine assembly and testing.
• Provide support to Customers, Customer Service, and Sales departments.
• Interact with Sales Managers/Project Managers on customer equipment needs and concerns.
• Perform final machine acceptance inspections.
• Perform customer service site management.
• Maintain machine configuration documentation.
• Assist Parts and Modernization departments with quoting upgrades.
• Provide updates and modifications to machine control software.
• Train customers, internal personnel, and sales support staff on equipment operation, maintenance, and safety.
• Coordinate development activities and upgrades.
• Support operating controls systems, equipment, and machinery.
• Participate in continuous training to maintain technical expertise.
• Process expense and trip reports.
• Train Bosch and customer personnel on machinery control software.
• Occasionally, manage site workload of Bosch technicians, assembly, and engineering personnel.
• Work in tight quarters, lift up to 50 lbs., and adhere to safety procedures.
• Travel up to 90%.

Basic Requirements

• Electrical Engineering degree or 2+ years of vocational training in Electromechanical Systems
• Minimum 3+ years in the Packaging industry.

Preferred Qualifications

• Knowledge of ladder logic and other machine control software.
• Advanced mechanical, electrical, and software skills.
• Ability to support various software control platforms.
• Proficiency in operating controls systems (Allen Bradley, CTC, Moeller, Siemens, PLC, PMAC, etc.).
• Proficiency in robotic vision systems.
• Customer service focus.
• Effective communication skills.
• Strong computer skills (MS Office).

Compensation: $75,000-$95,000 per year

Benefits: 401(k), health insurance, dental, vision, life insurance, disability insurance, and more.

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