Full-Time Field Service Technician II

Field Service Technician II - Supports on-call work and requires travel, primarily located in Presidio, TX, and backup support for Del Rio, TX, El Paso, TX, and Eagle Pass, TX.

Responsibilities:

• Troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment.
• Maintains field service logs and filing systems.
• Demonstrates initiative and dedication to exceed customer and company requirements.
• Conducts follow-up calls with customers to ensure satisfaction.
• Meets daily service needs and drives customer satisfaction.
• Installs, repairs, and maintains equipment; provides customer training.
• Responds to emergency and non-scheduled calls within response time goals.
• Completes scheduled maintenance within deadlines.
• Documents inspections, maintenance, and repair work.
• Orders, installs, and returns parts; manages repair part cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains technical certifications.
• Reviews logs for open issues and prepares formal reports.
• Participates in service sales opportunities and revenue programs.
• Seeks knowledge from senior FSTs.
• Ensures tools and test equipment are maintained and calibrated.
• Assesses product/equipment performance and recommends modifications.
• Provides technical support to customers.
• May participate in site surveys, pilot programs, meetings, and special projects; prepares reports.
• Possesses technical knowledge of Trace and X-Ray technologies.
• Maintains clear communication.
• Establishes and maintains relationships with senior FSTs and Product Managers.
• Minimizes costs while maximizing revenue.
• Submits expenses, time cards, and other administrative tasks on time.
• Complies with health, safety, and environmental policies.
• Complies with export control and security regulations.
• Other duties as required

Education/Training:

• Associate's Degree/Related Trade Certification (Electrical, Electronic, Mechanical) / Military Training.
• Equivalence through 3+ years of experience in related field service.
• Computer literacy and proficiency in MS Office Suite.
• Aptitude for learning specialized software programs.

Experience:

• Minimum 5 years experience in troubleshooting and field repair of electrical and electronic systems.

Knowledge/Skills:

• Excellent communication and customer focus skills.
• Teamwork orientation.
• Responsiveness to customer issues.
• Willingness to travel at short notice.

Background:

• Requires Sensitive Security Information (SSI) access and vetting via the TSA.
• Must successfully pass a federal background investigation.
• U.S. Personal Security Clearance may be required.

Other Requirements:

• Excellent organizational, communication, interpersonal skills.
• Ability to multitask.
• Excellent customer service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Able to lift/carry 80 lbs.
• Confident operation of carts, hoists, davit cranes, pallet jacks.
• Full body mobility.
• Able to work in various environments.

Work Environment:

• Work locations vary, including airports, correctional facilities, courthouses, cruise ships.

Additional Information:

• Smiths Detection is a Federal contractor and a drug-free workplace.

Hiring Salary Range: [To be determined based on applicant qualifications]

This position includes a competitive benefits package.

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