Full-Time IT Systems Administrator
Smartsheet is hiring a remote Full-Time IT Systems Administrator. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Smartsheet is seeking a seasoned Systems Administrator. You will administer multiple SaaS and on-prem technologies, ensuring reliable, scalable systems and operational excellence. This role reports to the Manager of IT Infrastructure in our Bellevue, WA office.
Responsibilities Include:
- Administration, maintenance, and support of SaaS platforms
- Administration, maintenance, and support of Service Desk ITSM solutions
- Supporting existing SaaS products as user base and functionality grows
- Providing escalated systems support for Service Desk, resolving issues, and mentoring the corporate IT team
- Developing scripts and tools for automating routine tasks
- Conducting in-depth technical investigations to identify root causes
- Monitoring system usage to ensure capacity meets growth requirements
- Collaborating on new IT programs to improve performance
- Creating knowledge base content and reviewing existing documentation for enhancements
- Performing additional duties as assigned
Qualifications:
- 2+ years of experience as a systems administrator in a production Windows and Linux environment
- Strong customer service skills and a passion for learning technology
- Ability to plan, organize, schedule, and implement multiple projects concurrently
- Experience with OKTA, including OKTA Workflows
- Familiarity with SOX, HIPAA, or PCI compliance
- Proficiency in PowerShell and other scripting languages
- Understanding of internet protocols, network firewalls, routing, switching, and VPNs
- Knowledge of ITIL/ITSM concepts and frameworks
- Experience with FreshService ITSM (including workflow automation)
- Ability to work occasional evenings, holidays, or weekends
- Participation in an on-call rotation
- Legally eligible to work in the US on an ongoing basis
Compensation & Benefits:
- Competitive salary range: $92,500-$126,250 USD
- Comprehensive benefits package