Full-Time Senior Technical Support Engineer

Cribl does differently. We are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We are growing rapidly, seeking collaborative, curious, and motivated team members passionate about putting customers first. As a remote-first company, we empower our employees to do their best work, wherever they are.

As the data engine for IT and Security, many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners.

We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

We believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data.

As an Active Member of Our Team, You Will

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers across various channels (Slack, email, online meetings, etc.).
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles, and participate in real-time forums (e.g., Slack) for real-time questions.
• This position will require stand-by, on-call, or off-hours duties.

If You Got It - We Want It

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.

Bonus Points/Preferred Qualifications

• Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
• Regex and JavaScript experience is a Plus

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