Full-Time Field Tech Support – Retail Sports Betting

Field Tech Support Specialist for retail sports betting operations in casinos across Las Vegas.

We seek a Field Tech Support Specialist to provide hands-on technical support for retail sports betting operations in casinos.

Key Responsibilities:

• Install, configure, and test computer hardware and software for sportsbook operations.
• Troubleshoot and repair hardware issues to minimize downtime.
• Provide technical support for sportsbook terminals, peripherals, and backend systems.
• Perform preventative maintenance on sportsbook equipment to ensure reliability.
• Update and maintain existing computer equipment as needed.
• Repair and replace peripheral devices such as printers, scanners, and ticketing systems.
• Communicate with casino staff and end-users to diagnose and resolve technical issues.
• Train employees on company machines and systems for operational efficiency.

Knowledge and Skills:

• Operating Systems: Proficiency in Windows environment, including troubleshooting and configuration.
• Networking: Understanding of IP configurations, connectivity troubleshooting, and network hardware.
• Hardware: Ability to install, configure, and repair computers, printers, and peripheral devices.
• Hand Tools: Ability to safely use tools for hardware installation and maintenance.
• Problem-Solving: Ability to quickly diagnose and resolve technical issues.
• Attention to Detail: Ensuring accurate troubleshooting and maintenance.
• Customer Service: Strong interpersonal skills for technical support.
• Listening Skills: Understanding user issues and providing solutions.

Preferred Qualifications:

• Experience in gaming, retail sportsbook, or casino environments.
• Familiarity with ticketing systems and IT service management tools.
• Ability to work independently and adapt to changing priorities.

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