Full-Time Field Service Technician I - YHU

The Level One Field Service Technician position demands a highly collaborative and adaptable professional.

This role requires exceptional oral and written communication skills, coupled with advanced electronic repair troubleshooting methodologies and a comprehensive technical understanding of our product range.

Key responsibilities include:

1. Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures.
2. Develop and maintain expertise across multiple product lines (Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems).
3. Undertake high-priority projects, maintaining a commitment to excellence and attention to detail.
4. Identify and address recurring issues through independent analysis and collaborative problem-solving.
5. Utilize business software applications (MS Word, Excel & PowerPoint) to generate precise and informative reports.
6. Execute on-site troubleshooting, servicing, installation, and repair of Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment.
7. Maintain meticulous field service logs and filing systems for all service activities.
8. Demonstrate unwavering dedication, productive use of downtime, and exceeding customer and company expectations.
9. Conduct thorough follow-up communications with customers for complete satisfaction.

Additional critical duties include:

• Fulfill daily service repair requirements, maximizing customer satisfaction.
• Perform equipment installations, repairs, and maintenance in the field, providing comprehensive customer training.
• Meticulously document all inspections, maintenance, and repair work, submitting required paperwork within specified timeframes.
• Manage the entire repair parts cycle (ordering, installation, return) to minimize cycle times.
• Conduct thorough reviews of all logs for outstanding issues and prepare formal, detailed reports.
• Actively engage in Service Sales opportunities and promote revenue-generating programs.
• Ensure proper maintenance and calibration of tools and test equipment.
• Conduct rigorous assessments of product and equipment performance.
• Deliver expert technical support to customers and fellow service professionals.
• Participate in site surveys, pilot programs, and required meetings.
• Maintain and expand technical knowledge of Trace and X-Ray technologies.
• Cultivate and maintain professional relationships with senior engineers and product managers.
• Implement stringent cost control measures.
• Demonstrate flexibility regarding travel requirements, overtime, and non-standard work hours.
• Strictly adhere to health, safety, and environmental policies.
• Ensure compliance with applicable CA export control and security regulations.
• Undertake additional duties as assigned.

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