Full-Time Field Service Technician - YOW

Field Service Technician position demands a highly collaborative and adaptable professional who contributes to information sharing and peer support.

Key Responsibilities:

• Interpret electrical and mechanical schematics to identify component failures.
• Develop expertise in multiple product lines (Trace, X-Ray, CT X-Ray, Cargo Inspection Systems).
• Execute high-priority projects with excellence and attention to detail.
• Identify recurring issues and collaborate on problem-solving.
• Use business software (MS Word, Excel, PowerPoint) to create reports.
• Troubleshoot, service, install, and repair equipment with precision and care.
• Maintain meticulous field service logs and filing systems.
• Exceed customer and company expectations with productive downtime and consistent service.
• Follow up with customers for complete satisfaction.
• Fulfill daily repair requirements, maximizing customer satisfaction.
• Perform equipment installations, repairs, and maintenance in the field, providing training.
• Document all work, submitting paperwork within timeframes.
• Manage repair parts cycle (ordering, installation, return) to minimize cycle times.
• Review logs for outstanding issues and prepare detailed reports for customers.
• Engage in Service Sales opportunities and revenue-generating programs.
• Maintain and calibrate tools and test equipment.
• Assess product and equipment performance based on field data, recommending modifications.
• Provide technical support to customers and colleagues.
• Participate in site surveys, pilot programs, and meetings.
• Maintain and expand technical knowledge of Trace and X-Ray technologies.
• Cultivate professional relationships with senior engineers and product managers.
• Implement cost control measures.
• Demonstrate flexibility with travel, overtime, and non-standard hours.
• Adhere to company health, safety, and environmental policies.
• Comply with CA export control and security regulations.
• Undertake additional duties as assigned.

Position Requirements:

• Associate's Degree, relevant Trade Certification (electrical, electronic, mechanical), or equivalent Military Training, or 1-3 years related experience.
• Proficiency in MS Office Suite and specialized software.
• Minimum 1-3 years troubleshooting and repairing electrical/electronic systems/equipment.

Knowledge and Skills:

• Superior communication skills
• Strong customer focus and teamwork
• Consistent responsiveness to customer issues
• Willingness to travel on short notice

Supervision:

• Occasional supervision of others on project basis

Security Clearance:

• Background check

Physical and Mental Requirements:

• Exceptional organizational, communication, and interpersonal skills
• Strong customer service skills and handling high-pressure situations
• Self-motivation, reliability, and accountability
• Proficient telephone communication
• Lift/carry up to 50 lbs, push/pull up to 200 lbs, manipulate equipment up to 1000 lbs (using appropriate devices)
• Full body mobility, frequent bending/stooping/twisting
• Working in various environments (temperature, humidity, noise, confined spaces)
• Safety protocol adherence

Work Environment:

• Customer locations (airports, correctional facilities, etc.)

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