Full-Time Forward Deployed Solution Architect – Applied AI

ServiceNow is hiring a remote Full-Time Forward Deployed Solution Architect – Applied AI. The career level for this job opening is Experienced and is accepting San Francisco, California based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Forward Deployed Solution Architect – Applied AI

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

San Francisco, California

Salary

YEAR $236000 - $413000

Job Details

Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI.

Why This Role Matters:
Enterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

What You’ll Do:
  • Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
  • Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
  • Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
  • Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
  • Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
  • Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
  • Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.
What You Bring:
  • Enterprise Experience: 15+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting.
  • Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. Experience designing full-stack intelligent workflows.
  • Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns.
  • Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar.
  • Customer & Delivery Leadership: Comfortable operating in ambiguous, high-stakes environments. Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Forward Deployed Solution Architect – Applied AI at ServiceNow is 29th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ San Francisco, California ] applicants. .

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