Full-Time Forward Deployed Solution Architect – Applied AI
ServiceNow is hiring a remote Full-Time Forward Deployed Solution Architect – Applied AI. The career level for this job opening is Experienced and is accepting New York, New York based applicants remotely. Read complete job description before applying.
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ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI. They identify opportunities, accelerate business outcomes, and build reusable AI-native solutions.
Why This Role Matters: Enterprise leaders demand AI outcomes. This role operates on the frontlines of transformation, embedding with customers to uncover opportunities and architect AI-powered systems.
What You’ll Do:
- Lead Strategic Discovery: Identify AI opportunities through workshops.
- Architect AI-Native Solutions: Design systems using LLMs, RAG, and workflow orchestration.
- Accelerate Delivery with Engineers: Collaborate to build solutions quickly.
- Codify Best Practices: Create reusable frameworks and templates.
- Drive Alignment: Influence buy-in through storytelling.
- Advocate Field Insights: Shape product strategy.
- Enable Scale: Equip teams to expand success.
What Success Looks Like:
- Solution-Ready Build Delivered: Deliver a validated AI solution within 8–12 weeks.
- Widespread Reuse: Assets are leveraged by other teams.
- Platform Evolution: Work shapes the Now Platform.
- Business Transformation: AI solution results in measurable gains.
- Production Trajectory: Solution becomes the foundation for scaled deployment.
- Trusted Field Partner: Seen as a strategic and credible partner.
What You Bring:
- Experience: Integrating AI into work processes.
- Enterprise Experience: 15+ years overall, with 5–7+ years in enterprise AI/ML architecture.
- Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines.
- Cloud & Infrastructure Fluency: Hands-on experience with AWS, Azure, or GCP.
- Engineering Depth: Proficient in Python and SQL, with knowledge of GenAI tooling frameworks.
- Customer & Delivery Leadership: Comfortable in ambiguous environments.
- Field Readiness: Willingness to travel up to 30%.