Full-Time Gen AI Senior Business Process Consultant
ServiceNow is hiring a remote Full-Time Gen AI Senior Business Process Consultant. The career level for this job opening is Senior Manager and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.
As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform.
Role: Senior Business Process Consultant, Creator Workflows
The Senior Business Process Consultant, Creator Workflows is the functional and process expert of a customer engagement team.
Consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Creator products to accelerate and drive customer business outcomes.
Responsibilities:
- Experience leveraging or critically thinking about how to integrate AI into work processes.
- Be the process expert in custom application development using ServiceNow App Engine and Platform products.
- Advise customers on custom application development practices.
- Drive various customer application specific process definition, re-engineering, improvement and gap analysis.
- Lead customer design workshops to capture personas, interactions, interfaces and data requirements.
- Own support of key customer process owners/Subject Matter Experts (SMEs).
- Guide customers in completing required documentation.
- Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer.
- Support internal unit testing.
- Drive customer unit and user-acceptance testing requirements.
- Promote continuous improvement practices.
- Support presales activities.
- Provide mentoring to other team members.
- Up to 30% travel.
Requirements:
- ServiceNow Certified System Administrator (CSA) plus one mainline certification.
- At least FIVE years of application consulting experience.
- Strong understanding of application platforms (Pegasystems, Appian, Mendix, Outsystems).
- Deep experience in deciphering and converting complex business requirements.
- Ability to influence and consult strategies and tactics across all organizational levels.
- Excellent facilitation skills using technologies (Miro, PowerPoint).