Full-Time GenAI Architect

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance.

What you get to do in this role:

• Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities.
• Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
• Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
• Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
• Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow Now Assist.
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI.
• Contribute to thought leadership and point-of-view documents.

To be successful in this role, we need someone who has:

• Must be fluent in Japanese and English
• Must be already authorized to work in Japan
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
• 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred
• Excellent communication skill in both Japanese & English and interpersonal skills.
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer-focused mindset and commitment to delivering high-quality results
• Must be able to travel up to 30% annually

What is the last date for applying to the job?

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