Full-Time General Manager - Commercial (Merchandising & Buying)

Shape and lead the commercial strategy for hotels, driving supplier partnerships and category management.

Set the vision for procurement & innovation, ensuring data-driven decisions enhance gaming, food, and beverage performance.

Influence cross-functional teams to optimize pricing, loyalty, and operational excellence.

As General Manager - Commercial (Merchandising & Buying), you will play a key leadership role in shaping the future of Food and Gaming procurement and end-to-end leadership in Beverages and ticketed Entertainments across our venues.

Leading a high-performing team, you will develop and execute strategic initiatives that align with guest needs, drive commercial growth, and foster strong stakeholder relationships.

This is a permanent opportunity, with a flexible location across the east coast.

• Lead, develop, and inspire a high-performing team across Food, Beverage, Gaming, and Entertainment, fostering a culture of excellence and innovation.
• Contribute to the Hotels Vision and Strategy as a key member of the Hotels Senior Leadership Team, driving alignment and strategic execution across commercial priorities.
• Develop and implement driver strategies in collaboration with Operations, Marketing and internal stakeholders, ensuring clear accountabilities and alignment with business objectives.
• Oversee the management of major contracts, supplier partnerships, tender processes, and market engagement to drive long-term strategic and commercial success.
• Drive the integration of category insights and data to optimize range, pricing, space, and promotional strategies, ensuring a customer-centric approach to decision-making.
• Champion category thought leadership, working with internal and external stakeholders to shape robust plans that enhance guest experiences and drive profitability.
• Lead the category review process to ensure end-to-end fulfilment of optimal product range, including new product development (NPD) and innovation.
• Foster collaboration with Marketing, Customer Insights, and the Endeavour Merch Support team to enhance category management capabilities, leveraging data-driven insights to maximize sales and growth.

Now let’s talk about you: We’re looking for a strategic and commercially astute leader with a passion for driving business success.

• Proven leadership experience, with the ability to inspire and develop high-performing teams.
• Strong commercial acumen and a track record of driving revenue and profitability in a dynamic environment.
• Experience in buying within Hospitality, Retail Liquor, Gaming or adjacent industries.
• A data-driven and customer-first mindset, with the ability to translate insights into strategic actions that align with evolving consumer preferences.
• Strong collaboration skills, with experience working across multiple stakeholders in complex, matrixed organizations to drive alignment and execution.
• Proven leadership in managing supplier partnerships, contract negotiations, and business improvement initiatives to enhance commercial success.
• Ability to navigate ambiguity, remaining adaptable and composed in fast-changing environments while driving strategic outcomes.

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