Full-Time Head of E-Commerce Product Operations

• Lead Operations at Scale: Oversee the full book production lifecycle by managing a remote team of virtual assistants. Optimize and scale our human-in-the-loop pipeline, focusing on reducing end-to-end production time and minimizing reorder/rework rates.
• Own the Product Roadmap: Identify and prioritize story themes and product features using market trends, user insights, and qualitative and quantitative research. Success will be measured by the timely rollout of new titles and features.
• Drive Process Excellence: Create and maintain SOPs, training materials, and QA systems to ensure consistently high-quality output throughout every stage of production. Improving rework rates and workflow consistency will be core.
• Measure What Matters: Define and track operational metrics such as turnaround time and rework rates. Build dashboards to surface insights and drive continuous improvement across production performance.
• Collaborate Cross-Functionally: Work closely with engineering, design, customer support, and marketing to enhance the customization experience and ensure smooth, on-time product launches.

• 5+ years of experience in product management, operations, or a related leadership role
• Solid background managing e-commerce workflows or human-in-the-loop systems
• Familiarity with Asana, Jira, or other project management tools
• Data-savvy with a knack for building and interpreting dashboards
• Proven success leading remote teams and working cross-functionally
• Passion for building user-centric products

• Experience in children’s content, publishing, or digital storytelling
• Exposure to AI-powered platforms or digital asset management tools
• Hands-on involvement in market research and experimentation methods

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