Full-Time Head of Vendor Management
AVIV Group is hiring a remote Full-Time Head of Vendor Management. The career level for this job opening is Manager and is accepting Berlin, Germany based applicants remotely. Read complete job description before applying.
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AVIV Group
Job Title
Head of Vendor Management
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Berlin, Germany
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Job Details
We are seeking a strategic and commercially-minded Head of Vendor Management to build and lead our vendor management function. This critical role will own the commercial relationships with key external technology and service providers for our customer-facing teams ensuring we extract maximum value, efficiency, and innovation from our vendor ecosystem. The ideal candidate will be a strong negotiator, commercially astute, and experienced in managing complex, cross-functional vendor relationships across Sales, Customer Care (CUCA), and Moderation platforms.
Key Responsibilities
- Strategic Vendor Ownership: Serve as the primary commercial point of contact for all key vendors.
- RFPs & Tooling Strategy: Lead Requests for Proposals (RFPs), Proofs of Concept (PoCs), and evaluations for new and existing vendors.
- Contract Negotiations & Renewals: Partner with Legal and Procurement to manage contract lifecycles.
- Product/Service Optimization: Evaluate and optimize the product/service mix of vendors.
- Feature Adoption & Training: Drive the internal adoption of new features and services through structured rollouts, workshops, and training sessions.
- Operational Excellence: Ensure timely resolution of operational issues and coordinate with vendors on SLAs, incident management, and support escalation.
- Vendor Performance Reviews: Conduct regular business reviews (QBRs), track vendor KPIs, and ensure vendors are meeting performance expectations.
- Technology ROI Evaluation: Assess ROI and business value of existing and prospective vendor technologies and partnerships.
- Cross-Functional Integration: Coordinate with Product/Tech and Procurement functions to ensure smooth integration, evolution of technical requirements, and effective vendor onboarding.
- Salesforce Management Partner Oversight: Identify and manage an external Salesforce maintenance and support partner.
Organizational Alignment
Each vendor relationship will be structured around three roles:
- Commercial Lead (This Role): Owns the business relationship, commercial outcomes, and vendor performance.
- Tech/Product Lead: Manages integration, technical enablement, and product fit.
- Procurement Lead: Oversees financials, contract compliance, and purchasing processes.
You will be responsible for defining this structure, driving clarity in roles, and ensuring accountability across functions.
Requirements:
- 7+ years in vendor management, strategic sourcing, or commercial operations.
- Demonstrated success managing large-scale vendor ecosystems and tooling platforms (e.g., Salesforce, Diabolocom, Besedo).
- Proven experience in leading complex RFPs, contract negotiations, and vendor performance programs.
- Strong commercial acumen and ability to evaluate the ROI of technology investments.
- Excellent stakeholder management and communication skills.
- Familiarity with procurement and legal contract processes.
- Experience working closely with Product and Tech teams in a matrixed organization.
By creating a centralized, accountable, and strategic vendor management function, this role will reduce inefficiencies, unlock better vendor value, improve internal tooling adoption, and support long-term scalability.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Head of Vendor Management at AVIV Group is
31st of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Berlin, Germany
] applicants. .
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