Full-Time Implementation Manager

About the Role:Providing an outstanding implementation experience for customers is essential to their long term success with Prophia. During this critical phase, Implementation Managers are responsible for onboarding customer data with the highest level of accuracy.

Primary Responsibilities:

• Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner
• Review, confirm and reconcile customer data in the Prophia platform meeting specified deadlines and performance metrics
• Demonstrate project management excellence including the ability to keep stakeholders on track (i.e. outsourced onboarding support), manage issues and risks through resolution and ensure milestones are met
• Become an expert in commercial lease language and use problem solving skills to interpret landlord and tenant rights
• Follow and iterate on best practices during the implementation processes throughout the customer journey
• Provide an exceptional onboarding experience to customers, ensuring all users are set up successfully and able to maximize the value of Prophia for their organizations
• Lead onboarding calls with customers to provide a product overview and reconcile any data discrepancies
• Collaborate with internal stakeholders to prepare and manage objectives, scope, timeline, and project and resource planning for new and ongoing implementations of Prophia products and services
• Communicate product feedback and product bugs to the Product, Engineering and AI teams
• Maintain the integrity of all tenant data in lease summaries, encumbrance schedules, rent rolls, stacking plans and other reports utilized by customers

Qualifications:

• 2+ years of commercial real estate, lease administration or lease abstraction experience
• Experience in a fast-paced startup (less than 500 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving
• Highly detail-oriented with a critical degree of accuracy with data management
• Excellent communication, follow-through and follow-up, with proven experience meeting commitments and deadlines
• Strong organizational skills with the ability to set priorities, manage multiple projects and drive results with precise attention to detail
• Passion for solving complex and sometimes ambiguous problems; ability to break them down into concrete, manageable components and brainstorm possible solutions
• Excited about leveraging technologies and innovation to solve customer pain points
• Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
• Bachelor’s degree or equivalent professional experience

Compensation:$90,000-$100,000 plus equity and benefits

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