Full-Time Inside Sales Manager

This position will oversee all activities related to inside sales supporting the Traditional Aftermarket, International and Intercompany sales. Additionally, the Inside Sales Manager will operate as a liaison between the aftermarket channels and ITW Engine Repair marketing group to support driving key marketing initiatives across these channels. The Inside Sales Manager will oversee the development of critical sales analytical tools to support Account Managers with daily management of existing accounts.

JOB DUTIES

• Use critical reporting tools to generate valuable sales insights and data
• Facilitates daily communication and management of agency rep groups across the Traditional and International channels
• Develop compelling traditional/international sales tools such as product literature, sell sheets, including managing annual promotional programs
• Maintain Traditional/International marketing calendars and manage customer marketing portals
• Manage customer relationship tools such as contact databases and sales lead tools
• Development of key sales support materials for sales meetings and on-going customer management such as presentations, customer support materials and more
• Maintain on-going relationships with existing customers and external sales representatives including but not limited to daily communication, product announcements, and sales meetings 
• Oversee new customer set up and pricing updates
• Identify qualified sales opportunities from inbound sales inquiries
• Manage and delegate requests from other departments such as Accounting, Finance, IT, Purchasing
• Maintain existing intercompany business including supporting daily communication, assisting in product, sales related inquires and evaluating full potential
• Handle customer complaints when necessary
• Attending and supporting customer shows and meetings as needed
• Promotes and follows all Health, Safety and Quality guidelines and procedures
• Special projects as assigned
• BA/BS degree in Business Administration, Sales or relevant experience required
• 3+ years of transferable experience
• Prior experience and/or knowledge with Automotive Aftermarket and/or distribution-based selling is a plus
• Knowledge and/or experience with PowerBI or similar analyticial support tools
• Goal-oriented, proactive, self-starter with an entrepreneurial spirit
• Strong verbal, written, presentation, and interpersonal skills
• Experience working with sales account managers and rep agencies
• Demonstrated leadership and ability to motivate others
• Excellent problem-solving skills
• Skilled with MS Office (particularly MS Excel), SharePoint, and Teams
• Knowledge with Oracle, JDE, or other ERP system
• Highly organized; ability to prioritize and manage time effectively
• Comfortable working independently and able to achieve results with minimal supervision
• Excellent listening and negotiation abilities
• Travel up to 25%