Full-Time Integrations Project Manager

Job Description

The System Integration Project Manager will manage one or more of our key accounts with locations throughout the United States. They are the primary point of contact between the company and the client, working to understand the client's needs and align the company's products or services to meet those needs. This position owns the client lifecycle from proposal to project management, training, and post-installation point of contact. This is not a sales role; all new opportunities are qualified when handed over to the MSP Project Manager. 

Responsibilities

• Build and maintain relationships with key customers, including national accounts.
• Work with sales strategies, promotional plans, and pricing strategies to increase sales and market share, maximize profitability, and differentiate products.
• Taking incoming proposal requests from clients, building proposals (templated already), getting the proposal signed, and managing the project after signature.
• Ordering equipment, locating and assigning work to a national subcontractor, being the main POC for the sub, client, and corporate contacts.
• Monitor and report on sales performance, customer feedback, and competitive landscape.
• Negotiate contracts and resolve issues.
• Collaborate with internal teams, such as sales and engineering, and attend industry events.
• Ensure customer satisfaction and brand consistency.
• Provide daily and weekly updates to client stakeholders.
• Act as PM for all national projects, including end-to-end project management including managing remote resources. 
• Assist installation of our hardware and deployment of our services.
• Act as the point person for client training post-installation.
• Act as POC for all national account stakeholders pre and post-sale.

Requirements

• 3-6+ years of multi-site project management experience.
• Experience in construction, low-voltage cabling deployments, security projects (Access control and CCTV installations), and VoIP deployments is a must.
• Experience in Proposal management for clients.
• Process-driven with proven experience managing the entire project lifecycle. 
• Ability to multi-task and manage numerous concurrent priorities and deadlines. 
• Ability to explain complex technical concepts to a non-technical audience.
• Extremely well organized with the ability to manage multiple projects simultaneously.
• Proficient with the use of CRM and design software.
• Highly collaborative team player - able to communicate and work effectively with cross-functional teams. 
• High level of professionalism including confidentiality, courtesy, fairness, personal integrity, and respect for others.
• Entrepreneurial self-starter who can thrive in a fast-paced, dynamic startup-like environment.
• Able to travel as needed (this is not a heavy travel position, likely 2-3 times per year to spot-check installations.
• Networking experience is a plus (both wired and wireless networks).
• Leadership/Mentorship experience is preferred.
• PMP certification is preferred but not necessary.
• BA/BSc degree in business engineering or a related field.