Full-Time IT Deployment Engineer (LIMS)

• Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
• Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
• Attend on site deployments to configure LIMS processes alongside laboratory staff
• Work alongside development teams to balance development and configuration
• Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.
• Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).
• Own the incoming requests and manages escalations to engineering or development teams with clear documentation.
• Monitor system performance and generate reports to anticipate or detect issues.
• Contribute to technical documentation, FAQs, and knowledge base articles.
• Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience.
• Execute, participate and report on IT & Application project rollout

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience.
• Any Prior LIMS experience is an advantage but not necessary
• Proven experience in technical support, IT or system engineering role.
• Experience in application troubleshooting
• Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.)
• Experience of Oracle RDBMS and Linux OS
• Experience with monitoring tools, ticketing systems, and diagnostic utilities.
• Excellent communication and interpersonal skills.
• Very good command of English written and spoken.
• Can do approach, and capability to work in dynamically changing environment.

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