Full-Time IT Solutions Support Engineer
Eurofins is hiring a remote Full-Time IT Solutions Support Engineer. The career level for this job opening is Entry Level and is accepting Indaiatuba, Brazil based applicants remotely. Read complete job description before applying.
Eurofins
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Job Details
Strong communication and interpersonal skills in an international environment. Ability to adapt and work with technical and business people.
Comfortable with various communication technologies (shared code, documents, forums, phone, chat, email).
2 years or less of experience in Enterprise application support is a plus.
Experience with IIS-hosted web applications is preferred.
Understanding of Windows Server & MS SQL Server concepts is required.
Broad technical understanding spanning multiple platforms and application-level expertise in a portfolio of applications with knowledge of business priorities, for solving complex problems.
Demonstrated development or technical application support skills with experience in industry standard tools and technologies (ASP .Net/C#, SQL, IIS, Message Queues, Restful services).
Knowledge of ITIL, SDLC, and Product Lifecycle methodologies is a plus.
Understanding of IT Service Management tools to log, monitor, and document incidents/tickets.
Log tickets based on end-user requests to resolve queries within SLA.
Perform initial investigations to identify issue origins.
Coordinate with IT Operations and Development teams to resolve reported issues within SLA.
Hands-on experience providing functional support and troubleshooting of .Net-based web applications is advantageous.
Experience with European customers is a plus.
Working hours: Monday to Friday, 9:00 AM to 6:00 PM (Hybrid Work).
Availability on 1 weekend per month (rotating schedule).