Full-Time IT Solutions Support Engineer - Junior
Eurofins is hiring a remote Full-Time IT Solutions Support Engineer - Junior. The career level for this job opening is Entry Level and is accepting Indaiatuba, Brazil based applicants remotely. Read complete job description before applying.
Eurofins
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Job Details
Excellent communication and interpersonal skills in an international environment. Ability to adapt and work with technical and business personnel.
Proficient in remote communication using various technologies (shared code, documents, forums, phone, chat, email).
2 years of experience in Enterprise application support is a plus. Exposure to IIS hosted web applications is preferred.
Strong understanding of Windows Server and MS SQL Server.
Extensive technical knowledge across multiple platforms and application-level expertise. Knowledge of business strategic priorities to resolve complex problems.
Proven development or technical application support skills. Detailed experience with industry standard tools and technologies (ASP .Net/C#/SQL/IIS/Message Queues/Restful services).
Understanding of ITIL, SDLC, and Product Lifecycle methodologies is a plus.
Good understanding of IT Service Management tools for logging, monitoring, and documenting incidents/tickets.
Log tickets based on end-user requests to resolve queries within SLA.
Perform initial investigations to identify issue origins.
Coordinate with IT Operations and Development teams to resolve issues within SLA.
Hands-on experience in providing functional support and troubleshooting .Net-based web applications is an advantage. Experience working with customers from the European region is a plus.
Working hours: Monday to Friday, 09:00 to 18:00. Hybrid work model.
Weekend availability: 1 weekend per month (rotation schedule).