Full-Time Junior Account/Project Manager

Junior Account/Project Manager

The main focus of the Junior Account/Project Manager role is to support the Senior Account/Project Manager in handling daily operational tasks, managing partner relationships, and ensuring smooth project management. This role is crucial in maintaining effective communication, addressing partner inquiries, and collaborating with internal teams to meet project goals and uphold high standards in client service.

Areas of Responsibility

• Serve as a primary point of contact for partners, addressing daily inquiries, providing timely support, and assisting in maintaining positive, productive relationships with partners to ensure quick resolutions to their needs.
• Provide constant support in the relationship management with the business partners, providing them with regular timely updates on the ongoing projects and ensuring that their business needs are met.
• Collaborate with the Senior Account/Project Manager to coordinate projects from onboarding through the ongoing daily operation management, ensuring deadlines and quality expectations are met, as well as tracking project milestones and providing updates to the internal teams as needed.
• Provide constant and regular follow-ups through the Product, Tech, Operational, Gaming, and CRM teams to guarantee that the requests of the business partners are taken care of and fulfilled according to the highest expectations and requirements.
• Stay in close daily contact with partners, receiving and processing their constant feedback on the provided services, and making sure that any priorities within the project are set correctly, and regular constant updates to and from partners are taken care of.
• Communicate partner feedback and needs to internal teams to aid in prioritizing and refining product development and day to day operational task management.
• Document partner interactions, issues, and requests to ensure transparent and efficient knowledge sharing within the team.

Experience

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Ideally have experience working within the igaming or financial services industry.
• 2+ years of prior experience in a support role within Account Management and/or Project Management, ideally within a B2B setting.

Skills

• Strong written and verbal communication skills for clear, effective communication with partners and internal teams.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• High attention to detail, ensuring accuracy in reporting, documentation, and project tracking.
• Ability to work in a fast-paced, dynamic environment with a proactive approach to identifying and resolving issues.
• Ability to build rapport with partners and maintain a professional demeanor in all interactions.

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