Full-Time Lead Product Designer

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service - again.

What You'll Do

• Partner closely with product managers and engineers on continuous discovery, delivery, and iteration of our products to create the most intuitive and elegant solutions possible.
• Interface with cross-functional stakeholders and leadership to shape Replicant's strategic long-term design direction, while also defining the short-term tactics of a variety of Replicant's visual and voice products. Not just "How it looks" but "What should we build?".
• Own the end-to-end design process with input from the cross-functional team.
• Roll up your sleeves and create high-fidelity mockups and prototypes.
• Conduct user research and testing to continually validate and refine design solutions.
• Regularly present and communicate your design solutions to the wider cross-functional team. You know how to present your designs effectively and persuasively, while maintaining a growth mindset and being open to iterating based on feedback.
• Collaborate with, and help mentor other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product.
• Create and update design documentation for the engineering team.
• Contribute to the Replicant design system and component library along with other designers.

What You'll Bring

• 5+ years of professional design experience working cross-functionally with product and engineering.
• A strong understanding of and ability to advocate for human-centered design principles.
• Proficiency with Figma for creating high-fidelity mockups and prototypes.
• Strong UX and visual design skills, with a keen eye for good design.
• High attention to detail with the ability to create pixel-perfect designs.
• Experience bringing structure to ambiguous problems, developing strategy, and adapting to change.
• Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders.
• An appetite to constantly improve your skills, quality of work, and collaborate with a fun team along the way.

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