Full-Time Manager, Product Design, Customer Workflows

Team & Role:At ServiceNow, we embrace representation from all backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team. Designers empathize, understand, and apply users’ and customers’ needs to create product experiences they love. Our designers come from diverse backgrounds (design systems, visual, interaction, content, product design). Design has a very intentional seat at the table, so our team collaborates closely with engineering and product management from the start.
Learn more about our team here

What you get to do in this role:

• Directly manage, mentor, and develop designers on the team
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for large companies
• Collaborate cross-functionally with product management, user research, engineering, and content from strategic definition, planning, architecture, through tactical execution of product roadmaps
• Distill complex problems into clear goals and requirements for the design and research team
• Drive the growth of a user-centric, collaborative culture across the Business Unit
• Evangelize design strategy and product vision across global, distributed design teams
• Oversee team's work: detailed mockups, prototypes, and behavior specifications

Preferred Qualifications:

• 1+ years of experience managing people and/or leading design teams
• 7+ years of experience in UX Design and/or Interaction Design
• Portfolio of work samples representing work and approach
• Ability to understand and distill complex problems into clean solutions
• Excellent teamwork, communication, and technical problem-solving skills
• Obsessed with UX perfection working in an iterative and agile development environment
• Ability to work with minimal supervision in a fluid, fast-paced, agile environment
• High level of initiative, good sense of humor, and a "make it work" ethos
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines (a plus)

Basic Qualifications:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web, or agency)

Compensation: $158,500 - $277,500, plus equity, variable/incentive compensation, and benefits.

Additional Notes: Compensation varies based on location, qualifications, and skill level. The shown base pay is a guideline.

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