Full-Time Onboarding Manager

Mercury is building a banking stack for startups.

Our Onboarding team is responsible for getting customer accounts open, managing a team of specialists, and ensuring efficient processes.

Key responsibilities include:

• Hiring and managing a team of Onboarding Specialists
• Monitoring metrics, addressing questions, handling escalations, and supporting the team
• Conducting regular 1:1s to provide feedback, set goals, and support career development
• Utilizing Onboarding KPIs to effectively manage the team and achieve goals
• Identifying efficiency gains in onboarding processes
• Managing projects with internal stakeholders and third-party vendors
• Supporting strategic planning and team vision

Skills and Experience Required:

• 3+ years leading queue-based teams
• Passion for leadership and career development
• Ability to work autonomously and manage multiple projects
• Strong ownership mindset and high standards of excellence
• Adaptability, resilience, and proactive leadership
• Experience in Risk or a willingness to learn new domains
• Proven problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail, time management, and ability to manage multiple priorities
• Exceptional customer experience

Compensation:

Competitive salary and equity package. Target salary ranges available for US and Canadian employees.

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