Full-Time Patient Account Manager

Gen4 Dental is hiring a remote Full-Time Patient Account Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

This job was posted 1 month ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Gen4 Dental

Job Title

Patient Account Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

The Patient Collections Account Manager plays a vital role in our mission to support patients during some of their most challenging times. This position is not just about numbers and balances; it’s about connecting with individuals, understanding their unique situations, and helping them navigate the often overwhelming world of dental billing. The right candidate will step into this role with a heart full of compassion, ready to engage with patients and our operational leaders alike. They will tackle billing complications with resolve and grace, transforming potential frustrations into positive outcomes. With exceptional interpersonal skills and a deep understanding of empathy, they will negotiate payment arrangements that honor each patient's circumstances while ensuring that our service remains nothing short of extraordinary for everyone involved.   Success in this position is measured by a reduction in A/R balances.  

Duties and Responsibilities 

Account Management 

  • Provide next level collection support to execute on the practice level A/R goals.     
  • Review and manage patient accounts that are past 60 days (about 2 months) to ensure timely collection of outstanding balances. 
  • Maintain accurate records of patient interactions and payment activities. 

Patient Communication 

  • Contact patients via phone, email, text and mail to discuss outstanding balances and payment options. 
  • Provide excellent customer service by addressing patient inquiries and concerns regarding their accounts.   

Payment Processing 

  • Collect established payment plans or re-negotiate payment options with patients based on their financial situation. 
  • Process payments and record transactions accurately in the system. 

Billing and Claims Resolution 

  • Collaborate with Office Managers and RCM team members to resolve discrepancies and billing issues. 
  • Develop collection plans with the Office Manager to achieve results.   
  • Follow up on unpaid claims and appeal denials as necessary. 

Reporting and Documentation 

  • Generate and analyze reports on collection activities and account statuses. 
  • Produce and send out patient statements.   
  • Ensure compliance with all federal, state, and local regulations regarding collections and patient privacy (HIPAA). 

Team Collaboration 

  • Work closely with the Director of RCM and other team members to achieve departmental goals. 
  • Develop office level relationships to provide next level service to the patient, doctor and in office front office team.  
  • Participate in regular team meetings and training sessions. 

Education, Experience & Skills/Abilities 

  • High school diploma or equivalent; associate or bachelor’s degree in finance, business, or related field preferred. 
  • Minimum of 2 years of experience in dental billing, collections, or a related field. 
  • Strong understanding of dental billing and insurance processes. 
  • Excellent communication and negotiation skills. 
  • Proficiency in using billing software and Microsoft Office Suite (Word, Excel, Outlook). 
  • Ability to handle sensitive information with the highest level of confidentiality and professionalism. 
  • Ability to work independently and as part of a team. 

Working Environment & Physical Requirements  

  • Working conditions include those typically seen in an office environment.  Prolonged periods of sitting at a desk and working on a computer. 
  • Minimal travel required. 

Equal Opportunity Employer 

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Patient Account Manager at Gen4 Dental is 18th of December 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

Related Jobs You May Like

Department Manager

Mumbai, India
1 day ago
Customer Service
Management
Sales
H&M Group
Full-Time
Experienced

Head of Product Marketing

Europe
2 days ago
Communication
Data Analysis
Go-to-Market Strategy
DataCamp
Full-Time
Manager
YEAR $180000 - $250000

Director, Account Management

USA
2 days ago
Account Management
Customer Advocacy
Customer Relationship Management
Punchh
Full-Time
Manager
YEAR $135000 - $155000

Territory Manager Northwest Indiana

Kankakee, Indiana, United States
2 days ago
Account Management
Data Analysis
Retail Sales
Juul Labs
Full-Time
Manager

Assistant Manager(08817) - 10210

Charlotte, NC
2 days ago
Customer Service
Leadership
Management
Domino's
Full-Time
Manager

Assistant Manager(08917)

Waxhaw, NC
2 days ago
Communication
Customer Service
Leadership
Domino's
Full-Time
Experienced

Senior Field Marketing Manager

USA
3 days ago
Event Management
Field Marketing
Marketing Strategy
Tecton
Full-Time
Senior Manager

Field Marketing Manager

USA
3 days ago
Account Management
Event Planning
Marketing Management
Starburstdata
Full-Time
Manager

Senior Manager, Customer Success

USA
3 days ago
Communication
Customer Relationship Management
Customer Success Management
Iterable
Full-Time
Senior Manager
YEAR $116000 - $175000

Strategic Alliances Manager

USA
3 days ago
Business Development
Communication
Negotiation
Emburse
Full-Time
Manager

Traveling Service Operations Support Manager

Denver, CO
3 days ago
Customer Service
Management
Multifamily Management
AIR Communities
Full-Time
Manager
YEAR $90000 - $100000

Sr. Training Manager Learning & Performance

Yardley, PA
3 days ago
Communication
Instructional Design
Pharmaceutical Sales
EVERSANA
Full-Time
Senior Manager
YEAR $97000 - $136000

Looking for a specific job?