Full-Time Principal Inbound Product Manager - Intelligent Services
ServiceNow is hiring a remote Full-Time Principal Inbound Product Manager - Intelligent Services. The career level for this job opening is Experienced and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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About the Team: The Intelligent Services team is redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow’s AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It advances enterprise search capabilities, helps customers uncover new agentic opportunities, drive value, and enables real-time performance and CSAT measurement.
The Impact You’ll Make: Intelligent Services is seeking a Principal Product Manager at the intersection of Knowledge Graph and Enterprise Search to lead the development of advanced enterprise search with deep contextual and personalization capabilities.
What you get to do in this role:
- Set the Vision & Strategy: Define and drive the roadmap for frontier enterprise search powered by knowledge graph context, Retrieval-Augmented Generation (RAG), and question-answering capabilities.
- Lead High-Impact Innovation: Partner closely with ML research, engineering, and design teams to deliver cutting-edge search solutions.
- Own Outcomes, Not Just Features: Manage the full product lifecycle with accountability for measurable business impact.
- Turn Insights into Action: Leverage user research, customer pilots, and market intelligence to shape product direction.
- Drive Cross-Functional Alignment: Build strong partnerships across product teams to embed search and GenAI capabilities seamlessly.
- Measure What Matters: Establish clear metrics and frameworks to evaluate search quality, AI-driven value, and product success at scale.
- Inspire & Develop Talent: Lead and mentor a small team of Product Managers.
The ideal candidate brings:
- Gen AI/LLM Technology: Deep understanding of AI/ML frameworks with demonstrated experience building GenAI, LLM, NLP, or context-aware search solutions.
- Search, Knowledge Graph or Conversational AI Expertise: 6+ years in software product management, including at least 4 years driving innovation in search, knowledge graph, conversational AI or information retrieval.