Full-Time Principal Outbound Product Manager - CSM
ServiceNow is hiring a remote Full-Time Principal Outbound Product Manager - CSM. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Principal Outbound Product Manager - CSM
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Santa Clara, CALIFORNIA
Salary
YEAR $187600 - $328300
Share
Job Details
The CRM and Industry Workflows business develops products that enable organizations to harness the power of the whole company to serve the customer. Our products include industry-specific offerings for Technology, Telecommunications, Financial Services, Healthcare, Manufacturing, Retail, and Public Sector, built as extensions of our core – Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote (CPQ) and Sales & Order Management (SOM). These products drive exceptional customer experiences by uniting front, middle, and back office on a single platform.
As a Principal Outbound Product Manager in the CSM Outbound Product Management team, you will be key to scaling our go-to-market efforts in one of ServiceNow's fastest-growing business units. Your focus will be on the agent experience – a unified digital workspace where customer service agents have all the tools, information, and automation they need in one place to help customers faster and more effectively.
What you'll do:
- Drive go-to-market strategy for Customer Service Management products (with a specific focus on the agent experience).
- Develop enablement content that communicates product value and innovation
- Lead pricing and packaging initiatives.
- Execute product launch strategies.
- Influence product roadmap through deep understanding of customer use cases and success outcomes
- Create adoption resources including best practices assets for customers and partners
- Build external relationships with industry influencers, strategic partners, and analyst firms.
- Lead cross-functional teams to achieve business objectives
To be successful in this role, we need someone who has:
- 8+ years of Product Management or related experience
- Functional and technical knowledge and experience in customer service or CRM PaaS/SaaS is a must
- Extreme sense of ownership
- Strong bias towards action, and a sense of urgency to “win” in the market
- Excellent people and presentation skills to engage with all levels of customers, partners, colleagues, and cross-functional teams
- Outstanding written and oral communication skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Outbound Product Manager - CSM at ServiceNow is
31st of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
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