Full-Time Principal Product Designer, Financial Services

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.Learn more about our team here

What you get to do in this role You get to lead large, cross-product, strategic initiatives that are critical to the success of the Financial Services Organization. You drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers. Partner and collaborate with key banking and insurance customers from around the world to deliver “what’s next” in banking and insurance. You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.

Basic Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency)

Preferred Qualifications 15+ years of relevant design experience. An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level. Strategic advocate for design and for users at the cross-functional senior leadership and executive level. Background working in financial services products. Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers. Ability to influence and drive design strategy across multiple products and/or complex horizontal initiatives.

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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