Full-Time Principal Product Manager - Agentic AI

ServiceNow is hiring a remote Full-Time Principal Product Manager - Agentic AI. The career level for this job opening is Expert and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Principal Product Manager - Agentic AI

Posted

Career Level

Full-Time

Career Level

Expert

Locations Accepted

Santa Clara, CALIFORNIA

Salary

YEAR $163600 - $286300

Job Details

About the Team: The Intelligent Services team is redefining how enterprises harness AI. Positioned within ServiceNow’s AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. The Intelligent Services layer forms the foundation for Now Assist and Agentic AI.

The Impact You’ll Make: Seeking a Principal Product Manager to lead the development of advanced enterprise search with deep contextual and personalization capabilities. You'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.

What you get to do in this role:
  • Set the Vision & Strategy: Define and drive the roadmap for frontier enterprise search powered by knowledge graph context, Retrieval-Augmented Generation (RAG), and question-answering capabilities.
  • Lead High-Impact Innovation: Partner closely with ML research, engineering, and design teams to deliver cutting-edge search solutions.
  • Own Outcomes, Not Just Features: Manage the full product lifecycle with accountability for measurable business impact.
  • Turn Insights into Action: Leverage user research, customer pilots, and market intelligence to shape product direction.
  • Drive Cross-Functional Alignment: Build strong partnerships across product teams to embed search and GenAI capabilities seamlessly.
  • Measure What Matters: Establish clear metrics and frameworks to evaluate search quality, AI-driven value, and product success at scale.
  • Inspire & Develop Talent: Lead and mentor a small team of Product Managers.

Qualifications: The ideal candidate brings:
  • Gen AI/LLM Technology: Deep understanding of AI/ML frameworks with demonstrated experience building GenAI, LLM, NLP, or context-aware search solutions.
  • Search, Knowledge Graph or Conversational AI Expertise: 6+ years in software product management, including at least 4 years driving innovation in search, knowledge graph, conversational AI or information retrieval.
  • Technical Vision & Innovation: Proven ability to evaluate emerging capabilities and translate them into differentiated product offerings.
  • Customer-Centric Mindset: A track record of delivering solutions that anticipate user needs and elevate customer experiences.
  • Strategic Problem Solver: Exceptional skill in navigating ambiguity, framing trade-offs, and making decisions.
  • Data-Driven Leadership: Expertise in synthesizing qualitative and quantitative data to inform strategy.
  • Cross-Disciplinary Insight: Ability to work seamlessly across ML engineering, UX, and design teams.
  • Startup experience: Experience in high growth startup(s) is a bonus.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Principal Product Manager - Agentic AI at ServiceNow is 22nd of September 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Santa Clara, CALIFORNIA ] applicants. .

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