Full-Time Principal Product Manager, Enterprise Search

This role is on our PlatformX team within the Digital Transformation group. It is our newest team, shaping the long-term future of our intelligent platform. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences.

• Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities.
• Identify compelling product priorities and build consensus around them.
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners.
• Manage the end-to-end product lifecycle and assume ownership of outcomes.
• Integrate user research, customer pilots, and market analysis into product requirements.
• Translate complex problems into clear and compelling requirements.
• Develop multimodal communications that speak to diverse audiences.
• Forge partnerships with other product teams to drive adoption of search and GenAI capabilities.
• Establish and refine metrics and framework for measuring the quality and value of search and GenAI
• Serve as team guide and coach lower-level employees.

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 8+ years of software product management experience, with 5 years being in the enterprise search domain.
• Direct experience building GenAI, natural language processing, or search capabilities.
• Experience capturing and defining product requirements and transforming them into a roadmap.
• Deep customer empathy and a track record delivering customer-centric solutions.
• Expertise in synthesizing qualitative and quantitative data to validate hypotheses.
• Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions.
• Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design.

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