Full-Time Principal Technical Consultant (AI)
ServiceNow is hiring a remote Full-Time Principal Technical Consultant (AI). The career level for this job opening is Experienced and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Principal Technical Consultant (AI)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Austin, Texas
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Job Details
The Principal Technical Consultant (AI) serves as the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. This position is responsible for designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases, with the goal of delivering effective AI implementations on the platform.
What you get to do in this role:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
- Ensuring that best practices in implementation AI solutions are followed by the organization.
- Act as an SME to solve complex user issues related to AI solutions.
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
- Identifying, debugging, and advising on system errors or architecture issues.
To be successful in this role, we need someone who has:
- At least 8 years of configuration/development experience for complex, highly capable, solutions
- Demonstrated ability to influence and consult in a complex and varied customer environment
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with development on the ServiceNow platform capabilities
- Strong Javascript skills with practical experience
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Technical Consultant (AI) at ServiceNow is
14th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Austin, Texas
] applicants. .
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