Full-Time Principal Technical Consultant (Integrations/AI)

The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.

What you get to do in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Devising integration development plans and strategies while formulating architectures for systems integrations.
• Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI.
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
• Ensuring that best practices in integration processes are followed by the organization.
• Act as an SME to solve complex user issues related to Integrations and AI solutions.
• Checking and correcting conflicts in data configurations and overlaps.
• Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
• Identifying, debugging, and advising on system errors or architecture issues.

To be successful in this role, we need someone who has:

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment.
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Experience with architecting systems integrations and creating complex high level architecture diagrams
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Strong Javascript skills with practical experience

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