Full-Time Product Designer

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

We are seeking a creative, analytical, and detail-oriented Product Designer to join our product team.

As the Product Designer UX, you will represent the design leg of a team triad alongside product managers and developers.

You will be required to advocate for the customer and follow user-centered design principles, with the ability to present concepts, flows, and user experiences clearly, and to justify design decisions that respect the constraints at hand.

What you’ll be doing:

1. Collaborating cross-functionally to embed in one or more of our product development teams, including outside of design like product managers, developers, and QA.
2. Focusing on a single product with opportunities and expectations that you can assist in all areas of the product as you grow.
3. Reduce complex topics down to something clear, digestible, actionable, and accessible to general audiences.
4. Demonstrate deep empathy with our customers in their many personas and roles.
5. Work with and maintain our Design Language & Design System.
6. Collaborate to develop and deploy new design processes with our product teams.
7. Create flow diagrams, wireframes, prototypes and detailed visual design.
8. Use low-fidelity mocks of early UX concept designs to gather feedback through frank critique and rapidly iterate into high-fidelity mocks appropriate for developers to use.
9. Drive accessible and inclusive design across products.
10. Use influence and persuasion skills with stakeholders outside design (product, marketing, engineering).
11. Experience working in Agile Teams and the ability to bring a design perspective.

We’re looking for:

• A strong portfolio that demonstrates your design skill, an understanding of user-centered design, and strong story-telling skills.
• Experience in improving and extending design systems for digital products.
• A proven track record of working with agile software engineering teams to ensure accurate, high-quality design.
• Ability to work effectively in a remote-work environment.
• Experience with contact center management software or similar highly technical/enterprise domains.

Requirements

• Bachelor’s degree or equivalent experience in related field.
• 3+ years of relevant professional experience.
• 1+ years of experience working with Figma, Adobe Creative Suite, Sketch, or similar tools.
• Working knowledge of modern UX development frameworks (not working inside them, but to have meaningful conversations with development about abilities and tradeoffs).
• Working knowledge of modern UX presentation layer frameworks and technologies, such as JavaScript, CSS, React, Angular, etc.

What is the last date for applying to the job?

Which countries are accepted for this remote job?