Full-Time Product Designer

Cresta is revolutionizing the contact center with AI. We are seeking driven designers to shape the future of AI Agent products.

Role Overview: You will design end-user experiences and tools/workflows for AI Agents, automating conversations, tasks, and coaching human agents. Your work will be at the forefront of LLM and Generative AI.

Responsibilities:

• Generate novel UX ideas for AI Agents, considering diverse user personas.
• Address user and business problems, propose solutions, create mockups, and prototype.
• Collaborate with engineers to build the prototypes.
• Define product strategy and feature requirements.
• Gather customer insights to improve usability.
• Collaborate with Engineers, PMs, ML experts, and other teams.
• Advocate for high-quality design and identify opportunities for future work.
• Prioritize shipping good designs over perfection.

Qualifications:

• Bachelor's degree in UX Design, HCI, or related field.
• Experience with designing AI Agents, Virtual Agents, or Conversational AI.
• Experience with enterprise SaaS customers, contact centers, and data visualization.
• Strong portfolio showcasing design solutions for complex SaaS applications.
• Proficiency in design tools like Figma, and creating interactive prototypes.
• Strong product thinking and UX disciplines (interaction design, prototyping, visual design, user research)
• Deep curiosity about the underlying technology.

What is the last date for applying to the job?

Which countries are accepted for this remote job?