Full-Time Product Designer
Cresta is hiring a remote Full-Time Product Designer. The career level for this job opening is Experienced and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
Cresta
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Cresta is revolutionizing the contact center with AI. We are seeking driven designers to shape the future of AI Agent products.
Role Overview: You will design end-user experiences and tools/workflows for AI Agents, automating conversations, tasks, and coaching human agents. Your work will be at the forefront of LLM and Generative AI.
Responsibilities:
- Generate novel UX ideas for AI Agents, considering diverse user personas.
- Address user and business problems, propose solutions, create mockups, and prototype.
- Collaborate with engineers to build the prototypes.
- Define product strategy and feature requirements.
- Gather customer insights to improve usability.
- Collaborate with Engineers, PMs, ML experts, and other teams.
- Advocate for high-quality design and identify opportunities for future work.
- Prioritize shipping good designs over perfection.
Qualifications:
- Bachelor's degree in UX Design, HCI, or related field.
- Experience with designing AI Agents, Virtual Agents, or Conversational AI.
- Experience with enterprise SaaS customers, contact centers, and data visualization.
- Strong portfolio showcasing design solutions for complex SaaS applications.
- Proficiency in design tools like Figma, and creating interactive prototypes.
- Strong product thinking and UX disciplines (interaction design, prototyping, visual design, user research)
- Deep curiosity about the underlying technology.