Full-Time Product Specialist
Wealthsimple is hiring a remote Full-Time Product Specialist. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.
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Wealthsimple
Job Title
Product Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Canada
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Job Details
About The Team
Our Product Specialist team partners with R&D and Client Experience Operations (CXO) stakeholders to ensure that Wealthsimple is ready to support releases through all of our support channels, including the help centre, chatbot, and live support. The team also ensures that product releases meet client needs by providing client-centric feedback both before and after rollout.
Responsibilities
- Product Specialization: Be a product functionality expert. Review designs and provide feedback during design and implementation.
- Release Management: Maintain a centralized list of all releases. Draft CXO briefs for each release. Coordinate release readiness activities with CXO collaborators.
- Release Monitoring: Analyze client feedback on recent releases. Provide sentiment/feedback/issue insight from tickets and chatbot interactions.
- Continuous Improvement: Define playbooks for team functions. Refine and improve the release readiness process.
What does the ideal candidate look like?
- Passion for finance & technology
- Client-focused
- Clear communicator
- Receptive to feedback
- Detail-oriented
- Relationship builder
- Adaptable & resilient
- Proactive
- Data aptitude
Requirements
- Minimum 2 years client-facing work experience.
- Familiarity with product development life cycles.
- Deep technical aptitude with various software.
- Track record of success.
- Experience navigating difficult conversations.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Product Specialist at Wealthsimple is
15th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Canada
] applicants. .
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