Full-Time Retail Service Area Manager

The Opportunity: 

Hire, train, lead and motivate assigned area team to ensure retail execution on key account programs and drive overall in-store productivity to accelerate the business for Mattel. Identify issues and opportunities and develop solutions to maximize the efficiency and effectiveness of the district. 

What Your Impact Will Be: 

People & Performance Management for Area Team: (50%)

• Manage team of 20+ Regular Reps and 30-80 year-round Associates
• Ability to creatively navigate significant labor market challenges to maintain rep retention/year.
• Train and motivate team to drive all Key Performance Indicators (Cases pulled, Space, Sell In Program).
• Drive execution and maintain data integrity within team to drive Mattel POS and Retail Service ROI.
• Determine and fill team staffing needs based on market store POS analysis and mileage parameters.
• Adhere to the Standard Operating Procedure for sourcing, interviewing, and hiring for approved team staffing needs for assigned geographic area – Reps and Associates. 
• Execute national new hire training programs with Reps and Associates to ensure they are trained and efficient on industry, Mattel and account processes, guidelines, and systems.
• Hire and maintain a productive Seasonal Associate team to meet the changing needs of the business throughout the year and especially Q4.
• Review and analyze key compliance benchmarks for team by utilizing RS tools to enhance performance.
• Provide on-going performance management and recognition for direct reports by establishing quantifiable targeted results, assessment and coaching through the execution of the Accelerated Performance program.
• Resolve performance issues through utilization of corporate resources to gain positive resolution.
• Participate in divisional teams focused on national training and teambuilding.
• Promote succession planning and career development of key district personnel through implementation of the CAP program.

Account Management: (30%)

• Ensure execution of account priorities ensure key program compliance, placement of instore displays and maintenance, and special project execution with area team.
• Possess knowledge of account goals, procedures, and tools to maximize in-store productivity. 
• Develop partnership with store management through dissemination of information and identification of opportunities to maximize sales.
• Participate in trade shows, blitzes, remediations and special projects as requested by RS management, sales, and marketing teams.

District Operations: (10%)

• Manage budget based on corporate and Retail Service guidelines – look for opportunities to increase efficiencies.
• Monitor productivity parameters for assigned team – survey data, mileage, in-store hours, travel, and basic administrative time – and take action to improve and follow protocol to correct system errors.
• Identify district or divisional opportunities to work smarter and more effectively - share best practices.
• Maintain and build proficiency in software applications and RS systems that are required to manage RS team performance.

Market Surveillance: (10%)

• Provide store level information for RS What’s in Store on product, packaging, displays, in-store trends and competitive issues through utilization of RS reporting tools.
• Respond to retail data survey special requests for sales and marketing groups.
• Communicate timely store level issues, opportunities, trends, and insights to RS management team.

POSITION DIMENSIONS:

• Drives Execution
• Empowers Others
• Business Acumen
• Thinking Agility
• Competitive SpiritBuilds Collaborative TeamsCommunicates with ImpactOptimizes People Resources

What We’re Looking For: 

REQUIRED JOB QUALIFICATIONS:

• Must be able to travel throughout the year.
• Proficient in Microsoft Office - Excel, Word, PowerPoint (Mattel issued computer and iPad)
• Have access to a Vehicle including valid driver’s license and current car insurance indicating you are named insured on the vehicle being used to perform your duties.
• Physical requirements: climbing ladders up to 12’ tall, ability to lift 50 lbs, operate power tools (screwdriver & drill)

PREFERRED JOB QUALIFICATIONS:

• Experience preferred in consumer products industry, retail management, sales or account buying position.
• BS or BA degree in Business/HR Management preferred.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.