Full-Time Sales Manager

About the role

We are looking for a Sales Manager to join our company and support our dedicated team of Account Managers. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As a Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• Bachelor’s degree in a related field or equivalent practical experience.
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales.
• Excellent analytical and problem-solving skills.
• Experience leading complex operational and strategic initiatives is preferred.
• Experience in Real Estate (Mortgage, HELOC) is preferred.
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance.
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities.
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals. 
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team.  Ensure clear areas of ownership. 
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR.
• This role is responsible for 8 - 10 full-time direct reports.
• The role reports to the Head of Customer Experience.