Full-Time Sales Support Specialist

Job Purpose

The Sales Support Specialist position will provide direct support for a cross-functional Inside Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success.

Key Responsibilities

• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager and assist in lead generation.
• Manage quotes and literature requests for diverse product lines.
• Assist the broader Commercial Sales team when necessary.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned.

Knowledge, Experience and Technical Skills

• Highly effective oral and written communication skills.
• 3 – 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.

Background and/or Experience

• Associate’s Degree (Bachelor’s Degree preferred).
• Five years of relevant work experience.
• CRM experience and customer interfacing highly preferred.
• Proficient in Microsoft Office.