Full-Time Salesforce Administrator

Role Purpose 

LevelTen Energy'™s mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the world'™s largest online hub for renewable energy buyers, sellers, advisors, asset owners and financiers, and delivers the online tools and expertise they need to buy, sell and finance assets quickly.

Reporting to the Senior Manager, Sales Enablement & Operations, this role provides support to global customer facing teams by owning and improving key systems, primarily Salesforce. This role will also assist the global Customer Engagement team in improving data quality within the CRM, recommending  process or system improvements to help LevelTen scale our business, training users on system changes, and documenting processes / changes. We expect this role to impact the team by improving customer-facing teams'™ experience with Salesforce/related tools, customer experience, and business insight/efficiency for all teams, ultimately increasing revenue and team effectiveness.

 Duties and Responsibilities 

• Own and manage our Salesforce instance and roadmap
• Provide day-to-day support with Salesforce and related systems 
• Ensure optimal performance, functionality and user experience in Salesforce
• Support marketing technology suite, including Account Engagement (Pardot). 
• Support integrations with Sales and Customer Success technology suite, including Sales Engagement (Outreach.io), Quote to Cash (Nue.io). 
• Monitor and improve user adoption
• New user setup and ongoing user training / troubleshooting
• Produce and maintain technical documentation

 Qualifications & Experience 

• Hard Skills
   
  • 4+ years of relevant experience in Salesforce Administration, Revenue Operations, Sales Operations, Marketing Operations, Business Operations, or a similar role. 
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  • Extensive experience with Salesforce Lightning and managing sales & marketing tools and integrations. 
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  • Salesforce certification required (e.g. Salesforce Administrator, Advanced Administrator, Platform App Builder)
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  • Experience creating / managing fields and custom objects
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  • Experience managing profiles, permission sets, role hierarchies, and security settings
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  • Understanding of how to create and maintain Flows, Process Builder, Workflow Rules, and Validation Rules
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  • Experience with documenting and auditing the Salesforce implementation, relevant integrations, and technology stack. 
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  • Nice to have: experience with other technology systems we use (e.g. Outreach.io, Nue.io, Docusign, Zoominfo, Tableau) 
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• Soft Skills
   
  • Excellent problem-solving skills, a strategic mindset, and a bias towards action.
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  • Strong written and verbal communication skills
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  • Experience managing and communicating clearly with multiple cross-functional stakeholders to understand needs and use cases
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  • Demonstrated track record of driving work to completion with competing priorities.
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  • Learner'™s mindset - eager to stay up to date with new technologies, best practices, and the evolving needs of the business. 
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  • Experience working in global organizations, balancing live and async communication across time-zones. 
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  • Experience with renewable energy  (not required)