Full-Time Savings Operations Associate

We're on a mission to help a new generation build their financial future, starting with homeownership. Our platform combines market-leading savings products, like the Lifetime ISA, with innovative mortgage solutions to help first-time buyers and homeowners make smarter financial decisions.

Now, we're looking for a Savings Operations Associate to help us run the engine room of our savings platform. 🚀

As a key member of our Savings Operations team, you'll help us run a smooth and compliant operation behind the scenes of our ISA products.

Your responsibilities will include:

• Money movement & instructions: Initiating and monitoring the movement of funds into and out of our platform, ensuring speed, accuracy and full compliance.
• Processing customer transactions: Managing deposits, transfers in/out, and interest payments within our savings products, particularly Lifetime ISAs and Cash ISAs.
• Reconciliation & balancing: Supporting daily and monthly reconciliations of our savings book, working closely with our finance and compliance teams.
• Contribution & Direct Debit runs: Coordinating direct debit schedules and ensuring accurate money allocation in partnership with our Lifetime ISA administrator.
• Process improvement: Collaborating with the Product and Operations teams to refine existing processes and define new ones, helping us scale efficiently and reduce manual work.

About you:

We're looking for someone with strong attention to detail, a good understanding of operational processes in financial services, and an appetite to improve how things are done.

You'll thrive in this role if you:

• Have experience working in operations in a financial services or fintech environment, ideally with exposure to savings, ISAs, or payments.
• Are highly organized, reliable and diligent about following processes and controls.
• Are confident working with numbers and using spreadsheets to check balances and support reconciliation tasks.
• Are proactive and comfortable working cross-functionally with product, engineering and external partners.
• Enjoy spotting inefficiencies and proposing improvements that save time and reduce risk.

Bonus points if you:

• Have experience working with a Lifetime ISA manager or administrator.
• Understand ISA regulations or have worked with regulated savings products.
• Have been involved in the implementation or upgrade of back-office financial operations systems.

Location: Hybrid, with an office in Central London (typically once a week in the office).

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