Full-Time Security Assigned Expert

As a Splunk Security Assigned Expert for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer's most complicated problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in constantly evolving environments. Are you up for the challenge?

Responsibilities:

• Strategic execution of adoption in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• High-quality technical guidance on use case development, configuration, and optimization work primarily in Enterprise Security (ES) product and other security applications such as Splunk User Behavior Analytics (UBA).
• Build, drive, and report on customer success plans
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical critical issues.
• Continual engagement and information sharing with the overall Splunk Account Team including Customer Success Managers, Regional Sales Managers, Sales Engineers, Professional Services and other engaged parties
• Exceptional execution of practice key performance indicators and contributions such as scaling through process creation and improvement

Requirements:

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
• Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
• Outstanding written and oral communication skills a must
• Ability to conduct workshops and training sessions with customers
• Listen objectively to others' opinions and ideas while applying active listening skills
• Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction
• Highly developed, operational skills for problem solving, and resolution
• Ability to balance competing priorities with customer demands
• Highly effective at organizing, planning and leading customers through sophisticated change

Technical Requirements:

• Significant experience in technical consulting or other client-facing roles
• Deep technical knowledge of the Splunk Enterprise Security product including configuration, administration, and development
• Experience in ES features and frameworks such as Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
• Knowledge and experience in Behavioral Analytics, Intelligence Management, or Security Essentials products
• Good command of the Processing Language (SPL)
• Ability to develop and optimize correlation and risk-based alerting rules using SPL
• Understanding of the Common Information Model (CIM) and how to map data to it
• Understanding and experience with onboarding data into Splunk including forwarding architecture, technical add-ons, index-time, and search-time data-parsing
• Demonstrable understanding of common enterprise applications
• Solid understanding in the cybersecurity areas such security operations, forensics, threat hunting, insider threat, threat intelligence, risk management, vulnerability management, and compliance.
• Understanding of enterprise architecture for both on-prem and Cloud environments (AWS, Azure, Google Cloud Platform).
• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytic
• Splunk implementation, architecture, and administration experience - Splunk Cloud experience is a plus

Location and Travel

• This is a remote position
• Up to 20% travel may be required for customer facing activities