Full-Time Senior Account Manager

Senior Account Manager has primary responsibility for helping and managing specific Account Services activities for assigned clients.

Responsibilities include:

• Developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client development, retention, organic growth, and annual planning.
• Ensuring existing client revenue goals are achieved.
• Leading the development, presentation, and selling of high-quality deliverables.
• Monitoring industry and therapeutic area best practices and advances to ensure Synchrony and clients are at the cutting edge.
• Partnering with Medical to provide best-in-class strategy and support.
• Actively participating in client presentations and defending the agency's point of view.
• Representing the organization appropriately.
• Supporting the Senior Account Director in new business efforts and development opportunities.
• Supporting the Senior Account Director in creating and submitting RFPs, proposals, and pitch decks.
• Leading internal cross-functional core teams and clients on strategic and tactical plans, design, and execution of innovative pharmaceutical advertising and marketing initiatives.
• Managing key constituent relationships with over $2 million of business.
• Attending client meetings and communicating key learnings and action items.
• Managing client strategy and objectives in balance with internal team needs.
• Initiating and managing projects.
• Defining project strategic objectives and budget, including completing Strategic Briefs, Project Briefs, and SOWs.
• Leading kickoff meetings with clients, vendors, and key opinion leaders.
• Reviewing deliverables to ensure project objectives, quality standards, and client expectations are met.
• Monitoring and managing assigned activities for timely delivery.
• Ensuring content/messaging and design are consistent with product strategy and client expectations.
• Resolving conflict, celebrating success, and setting clear team priorities.
• Managing individual project budgets (forecast, expenses, accruals).
• Developing client SOWs or project initiation forms independently.
• Monitoring budget and hours, and communicating financial details and changes in scope.
• Partnering with the client to resolve financial issues.
• Verifying that billing schedule milestones are communicated to Finance.
• Maintaining effective interpersonal skills and focus on account services, strategic marketing/advertising, and business processes.
• Presenting ideas and rationale to internal and external teams.
• Demonstrating diplomacy, negotiation, conflict resolution, and people management skills.
• Exhibiting strong leadership, integrity, confidentiality, and accountability.
• Identifying key issues and overcoming challenges.
• Maintaining attention to detail, accuracy, and analytical thinking.
• Demonstrating strong marketing and advertising skills.
• Communicating effectively verbally and in writing.
• Developing persuasive presentations.

Requirements:

• Bachelor's degree
• Minimum 3 years' experience in advertising and account/client services support in pharmaceutical marketing.
• History of successfully managing over $1 million of fee/year.
• Specific industry and/or therapeutic expertise.
• Experience leading print, digital, and video advertising initiatives.

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