Full-Time Customer Success Senior Manager EMEA

QAD is seeking an experienced Customer Success Senior Manager who will manage, direct, and motivate a team of Customer Success Managers in EMEA. You will develop and implement strategies to impact organizational sales goals. You will manage CSM activities and deployment, focusing on achieving and surpassing sales support goals.

Key Responsibilities:

• Establish goals for CSMs and support staff.
• Manage implementation of goals; monitor communication, activities, and priorities, and oversee staff deployment to ensure goal attainment.
• Build relationships with other departments to achieve organizational goals.
• Ensure adherence to corporate directives regarding sales themes, strategies, and pricing.
• Facilitate new processes, tools, communications, methodologies, and training for Customer Success program success.
• Maintain sales statistics and present forecasts and results to management.
• Assist sales teams in closing deals and resolving customer problems.
• Support lead generation program for Customer Success accounts.
• Establish staffing and training needs, goals, and timetables to support growth goals.
• Provide performance feedback and support succession planning.

Requirements:

• 4-5 years customer success management experience
• 4-6 years sales or customer success experience in ERP, SaaS, or software.
• Proficient in MS Office, Google Suite, MS Project, or equivalent QAD software.
• Fluent English communication skills.
• Strong problem-solving, verbal, written, and presentation skills.
• Thorough knowledge of QAD products/services.

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