Full-Time Senior Business Systems Analyst

What you get to do in this role:

• Facilitate requirements gathering and process mapping workshops.
• Perform gap analysis (as is functionality versus to be functionality).
• Participate in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management.
• Help personalize and humanize the customer experience while accomplishing future business scalability.
• Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication.
• Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be delivered to positively influence the customer journey.
• Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers.
• Work based on Agile digital execution and communicate across multiple cross-teams to ensure successful project delivery.
• Translate your recommendations to senior leadership to gain agreement, affect change, and influence long-term digital strategies.
• Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape.
• Participate in User Acceptance testing and recommend improvements.
• Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
• Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences.
• Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem.
• Experience in business process optimization and scalability with CX platforms/solutions.
• Ability to tell our digital transformation story to our top customers worldwide.
• Ability to determine the best investments for the future.
• Experience analyzing business situations and working within a group environment to provide efficient software solutions.
• Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis.
• Experience completing multiple, complex technical projects.
• Enjoyment working in a collaborative environment.
• Experience designing optimized customer experiences in either CSM, CRM, or HCM.
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and webinars.
• A willingness to take on tasks that sometimes would fall outside of their scope.
• Ability to develop applications that meet goals.
• Enjoyment working with customers and gets gratification from building useful IT applications and solutions.

What is the last date for applying to the job?

Which countries are accepted for this remote job?