Full-Time Senior Client Delivery Analyst

• Coordinate, support and participate in ITSM projects.
• Define and maintain technical standards for in-unit network infrastructure.
• Ensure all systems comply with PCI DSS standards.
• Design, implement, maintain, and document in-unit network infrastructure including firewall, switch, and access point configuration.
• Provide level 3 support for PC, servers, and network infrastructure.
• Develop workflows and functional requirements documentation to improve operational processes.
• Coordinate and manage external vendors and contractors.

Requirements:

• Bachelor’s degree in business or technology.
• Minimum of 5 years of experience in server and networking equipment.
• Industry certifications (e.g., CompTIA Network+, CCNA, Microsoft, ITIL, PMP) - asset.
• Strong technical troubleshooting and project management skills.
• Ability to provide Level 3 support to end users for PC, software, and hardware.
• Strong Customer Service Skills.
• Must be able to develop and/or modify moderately complex information systems.
• Must understand applicable business systems and industry requirements.
• Ability to act as a resource/consultant to internal/external customers.
• Fluent written and oral English. French is an asset.

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