Full-Time Senior Consultant - Pre Sales - BFS

Seeking a BPM Service Solution Consultant & Architect to join our BFS team. Ideal for professionals with hands-on experience in designing and delivering process solutions for clients in Retail Banking, Card Operations, and Payment Operations.

• Solution Design & Architecture: Develop end-to-end BPM solutions aligned to client objectives in Retail Banking, Card Services, and Payment Operations.
• Collaborate with technology, operations, and transformation teams to design process flows, SLAs, controls, and delivery models.
• Create operating models including onshore/offshore, hybrid, and digital-first delivery strategies.
• Presales Leadership & Strategic Solutioning: Lead and mentor pre-sales teams in designing WNS solutions for both active RFX responses and proactive client pursuits.
• Develop compelling WIN themes and unique differentiators that highlight WNS's value proposition and competitive advantage.
• Form and coordinate agile solution response teams for RFI/RFP submissions, ensuring high-quality, timely, and client-aligned deliverables.
• Integrate WNS’s full suite of capabilities—including operations, digital, and analytics—into cohesive solutions aligned with client business objectives.
• Drive end-to-end transformative solutioning focused on delivering differentiated and measurable client outcomes.
• Collaborate with cross-functional stakeholders to ensure solution feasibility, scalability, and alignment with delivery excellence.
• Domain Expertise: Apply deep functional knowledge of retail banking operations such as account servicing, KYC/AML, customer onboarding, and lending support.
• Leverage strong understanding of card issuance, card servicing, chargebacks, and dispute management.
• Bring insights on domestic and cross-border payment operations including wire transfers, ACH, SWIFT, and regulatory requirements.
• Market Development & Capability Building: Identify transformation opportunities across client ecosystems and translate them into structured capability development use cases.
• Design and implement go-to-market (GTM) strategies in alignment with business growth plans and emerging market needs.
• Work alongside marketing teams to design targeted campaigns, define priority segments, and recommend digital channel enhancements, including website optimization.
• Support preparation and submission of analyst surveys, industry RFIs, and sector benchmarks, showcasing WNS’s evolving capabilities.
• Present key analyst insights and competitive positioning updates to internal and client stakeholders.
• Partner with internal enablement, technology, and delivery teams to institutionalize best practices and build knowledge repositories for continuous improvement.

• Bachelor’s degree in Finance, Business, Technology, or related field.
• Post Graduate Diploma or MBA preferred.
• 6–10 years of experience in BPM/ITO solutioning roles with a strong focus on BFS processes.
• Proven experience in designing and implementing solutions for Retail Banking, Cards, and Payments.
• Solid understanding of global banking regulations and compliance frameworks (e.g., PCI DSS, KYC/AML, PSD2).
• Strong analytical, documentation, and presentation skills.
• Proficiency in process design tools (e.g., Visio, ARIS) and working knowledge of digital tools and platforms.
• Excellent communication and client-facing skills; Experience in supporting sales/pre-sales cycles preferred.

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